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Dick's thought's February 6th, 2019
Time to get Serious!
(This is the opening article/blog in my "Raise the Bar" series)
Working in the real estate community the past 19 years as an independent contractor I have worked with many major vendors and services successfully. I am not representing any companies at this point in my career so I have no conflicts.
After a week of following speakers at Inman Connect in New York, my fears and concerns about the direction of our industry is shared by many. Compass CEO Robert Reffkin advocates a national MLS. Business models outlined by Opendoor, Offerpad and Knock with sellers having companies buy and putting homes in inventory. Knock CEO and Co-Founders Sean Black estimates within 5 to 10 years more than 50% of homes will be sold to companies. PurpleBrick business model of a low fixed listing fee is taking off and new versions are springing up locally. In my area, a lender has started his own real estate company offering 1.5% listing fee and pay closing cost if you use their services.
Fact = More companies are very interested in the estimated $100 Billion paid in 2017 in residential commissions. To prove this point according to PitchBook, an analysis firm owned by Morningstar, the amount of venture capital invested in real estate technology companies was up to $1.2 billion in 2017 from just $31 million in 2012. Anytime Wall Street and Silicone Valley can find an industry to disrupt by throwing money and technology at it watch out.
My goal is to wake up agents, brokers, associations, MLSs and vendors to the fact our business model is changing which when we drop 30 to 40% agent population how that effects bottom lines. Travel agents = Expedia, Taxis = Uber and Lyft, Hotels = Airbnb, Used cars = Carvana.
Now that we have identified what the future could hold for our industry, how do we combat the Wall Street and Silicone Valley attack on the way we have been doing business? We have over one million ambassadors serving the public, if we raise the bar on training, customer service, supervision and agent professionalism in every community large and small it will be much harder for outside influences to change our industry.
Let’s talk about how together we can “Raise the Bar” to strengthen our place in the buying and selling of real estate!
Growing up in a small town in south central Pennsylvania with a population of 10,000 I watched how times changed. I lived in that town from 1951 until 2001, yes, I am old but hope wise.
Today let’s talk about one business in particular grocery stores. Growing up within two blocks of my house we had three let’s call them living room grocery stores. You might remember the type 400 to 600 square foot with all kinds of groceries. One man normally the owner wearing a white apron worked the business. Mom would give me a quarter and tell me to go to Naugle’s or Crist’s and pick something up, if any change I could spend it on penny candy. Life was simple until a "Super Market" came to town I believe it was a Safeway or Acme but it was big, maybe 5,000 square feet. The small corner grocery stores starting closing as they could not compete with the “Super Market”.
Fast forward a few years and all of a sudden, a new type store started opening replacing the old greasey gas stations I worked at during high school pumping gas, washing windshields and checking oil. Convenience stores, with gas, small selections of groceries, tobacco products, drinks all quickly available and much easier than the Super Market. Yes, I can run in and grab a bottle of Coke for maybe $1.50 to $2, or I can go into the Super Market and buy an 8 pack for $5.69. We all know what is our first choice!
My point on this trip down memory lane is many times what goes around comes around. If Mr. Naugle could have survived some lean times he might have been able to keep his store open when the buying public understood convenience and time over price. What if Mr. Naugle reached out to everybody within a few blocks of his store and reminded them he stocked what they needed, he knew the families, he cared about the neighborhood and wanted to remain a part of it.
So, let’s think about it this way, if Mr. Naugle and all the other living room grocery stores had worked the few blocks around them before the Super Market came to town maybe the Super Market might have decided my little home town would be a very difficult market and moved on to the next town. My REALTOR® friends “Raise the Bar” today and don’t wait until it’s too late!
One of my joys pre-10 years old was my Saturday morning trips to Beck and Benedict Hardware Store with my dad. Loved that store, it was founded in 1900 and no changes were ever made to the store. Wood floors, embossed tin ceilings, big heavy oak counters, shelves and bins. Dad would be looking for that special piece of hardware and as soon as we walked in the door somebody greeted us, took the part and lead us through the maze of hardware to that special section that had that part.
My experiences with Beck and Benedict Hardware really changed my life and my expectations to the point 30 years later I would open my own hardware store. Found the location, came to terms with Ace Hardware, arranged the financing, did all the legal stuff and ready to hire my staff. The interview process started with “are you prepared to take a dirty sink trap, grease loaded parts and lead the customer through the maze of hardware to find the needed part or hardware item?” My goal was to be just the opposite of the “Big Box” home improvement stores where finding help is almost impossible. Yes, my hardware might cost a few cents more but service, service and service made visits worth the cost. Customers loved us including the lady that made 6 trips to our hardware store to fix a sink and surprise her husband, she brought sandwiches during the 4th or 5th trip.
Certain industries and businesses still need to be driven by customer service. We all have our businesses or professionals we quickly recommend for products and services. Why, because we had a good experience with them, they went above and beyond to make sure our needs were fulfilled. Hey my REALTOR® friends, get the picture? “Raise the Bar”
Before you ask, after working 6 years, 70 hours a week for about $12,000 a year my urge to own a hardware pasted! Oh, today by golf cart I have a Home Depot, Lowes and an Ace Hardware, you know where I start! #raisethebar
If you have heard me speak in the past you might have heard this story. I was crisscrossing the country doing my Contact Management Seminar which included my F.O.R.D. system, more about that in a future article/blog. Anyway, as I was standing in the hall outside the room I was going to present an elderly (my current age now) gentleman asked if was the teacher, prefer the term presenter and I said yes. He says do you think I need this class? I asked him what system he was using for contact management, Top Producer, Outlook or some other system?
He pulls a stack of 3” x 5” index cards from his shirt pocket and says this one. As I gazed at the cards I saw paper clips, rubber bands and most were rather tattered. I wanted to learn his system, needed know how this gentleman was doing his contact management, I asked. He says these cards are divided up by prospects, current transactions, past clients and people I need to be a REALTOR® like home inspectors etc. Each section was bound together by a rubber band and I asked him to explain the prospects and past clients stack. He showed me the card, it had all the information needed about the person, family, dates, interest and so on. He explained when he called one of these people he took notes and moved the card to the back of the bundle after noting the date and anything new. I noticed some had paper clips holding more than one card, I asked and he said he talked to them a lot. He told me he had free time during the day and evening and just pulled the stack out, read the top card and called them.
With great admiration, I asked if he was available to teach the class I was about to present! He did stick around but he left me with one giant lesson. It’s not the system it’s the person and part of my theme was taking a lead or prospect to a higher, better relationship! Maybe 3 x 5 cards are the answer for some of you! REALTORS® “Raise the Bar” #raisethebar
Developing and Deepening Relationships is your Paramount Duty
Contact Relationship Management (CRM) is one topic more people spend money on but yet fail to invest the time or practice what is needed to have a successful system. The pipeline, the sales funnel, the projections all point back to a maintained CRM. When lean or slow times hits your industry that is not the time to try and catch up, if you are up to date you will be rewarded for your effort.
Times have changed our method of communications. How many times have you been asked “did you talk to so and so today?” You quickly answer yes, did you really talk to them or did you use text, email, Facebook, etc. to communicate with them? Well in business we must understand a few things:
* A friend is not somebody you check their Facebook status * Your network is not who you are connected to on LinkedIn * Conversation can’t happen in a blog or post on social media * Is Twitter where you want to have a discussion with a friend
So, let’s do this, let’s drop the Contact and Management from Contact Relationship Management and let’s just call it Relationship Marketing. Our new system is designed to grow leads into trust, once we have developed trust it completely changes the way we do business. Trust turns work into fun, trust removes any uncomfortable feelings in the sales process and finally trust helps us to get to YES.
It’s time to stop looking at people as a means of making a sale rather as someone you can build a relationship with for the outcome you both desire. Become the farmer who feeds his family year around from the bounty of their labor and not the hunter that goes and gets one meal at a time!
Folks I am very passionate about contact and time management. I will be writing many more articles/blogs about both moving forward. My “Raise the Bar” campaign is to help REALTORS® maintain their place in the real estate industry and not be pushed out by technology and money from outside influences. PLEASE feel free to share, this is article number 5, you find them all on my Timeline or website DickBetts. #raisethebar
It looks so simple when you look at sales with the above formula, but we all know it’s not that simple! So much has to happen from the time you get that lead until you finally get to commission, in an earlier article I shared my take on not Contact Relationship Management rather Relationship Marketing. Let’s dive into this, the biggest difference between Management and Marketing is building trust and elevating relationships to a higher level and maybe even friendship.
Let me explain the F.O.R.D. system and how it can help build relationships. This system will work with any type of CRM you are using including 3 x 5 cards, on your phone, it doesn’t matter. Here we go:
Family – Name of spouse, children, pets and others important in the process Organizations – Find out if they spend time with a group, charity, religion etc. Recreation – Play sports, gym, fun activity Dreams – Where do they want to be? Vacations, retirement
In past seminars, I have divided the room into pairs and sent one group out of the room. I then explained the F.O.R.D. system and bought the group back into the room to practiced using a three-minute conversation. I asked each person to capture as many of the points from the F.O.R.D. system without beating the person with a rubber hose. We went around the room and asked those who knew the system to share what they learned about the other person and then ask the person not knowing about the system whether it was a conversation or interrogation. It always amazed me the number of friendships that started that day as a result!
The most important part of this is documenting the information you collected into a CRM. This provides great ice breakers and lets the person you are working with know they are important to you not only as a business relationship but as a person.
This is article number 6 in my “Raise the Bar” campaign. Feel free to share, add your thoughts as a comment or PM me. The past 5 articles are available on my Timeline, my new FB page Dick Betts Blogs (still fine tuning) and my website DickBetts.
There’s an interest grabbing title! If you have been following my blogs you would know I am hitting contact relationship and marketing hard. I feel that is the fundamental step in building any business to be successful. So, what is a 4C? I can explain it best below, stop and think about both business and personal relationships.
Chemistry – Finding something you share with the other person, I like to think of it as a fist bump. We can always find common ground whether it’s professionally or personally. You golf, sew, gardening, hobbies, children, lifestyle there is always something!
Character – Who you really are, we all can put on an act for a while but eventually your true personality will show. Do you care? Are you reliable? Are you relatable?
Competence - Are you good at what you do? People will challenge you to test your competence, are you somebody I want or need in my life.
Consistency – Many of us look at a person and see consistency, whether in their job, the gym, there relationships. We all desire consistency in our own life, display it!
Now let’s look at the other side of my title, 3F’s. Too many times I hear from the public they just wanted their commission check. “We were buds and I thought friends until they got paid and then gone.” Here are the 3F’s:
Find them – Online leads, social media more than likely NOT referrals
Fleece them – Yes, get them to buy from you at any cost, promises, saying the right thing
Forget them – Burn that bridge, hide from them when you see them, not a life I want
I do hope you become a 4C if you are not one already. Most professionals I run into are or close to being a 4C. Yes, I have had 3F’s in my life who only wanted what they could get out of me, use me, abuse me then toss me aside. When I see them at functions I can tell they are very uncomfortable, but you know what? I’m NOT!
This is article number 7 in my “Raise the Bar” campaign. Feel free to share, add your thoughts as a comment or PM me. The past 6 articles are available on my Timeline, my new FB page Dick Betts Blogs and my website DickBetts. #raisethebar
I wanted to sum up my past seven articles/blogs before moving into new areas of being successful both in business and in life. Posting these articles has led to many conversations from folks around the country some have more years in the business then me, some are high ranking people in the real estate community. Universally they all agree we need to change if not we risk what has happened and is happening to other industries. I’m not sure we can completely stop the Wall Street and Silicone Valley invasion of the real estate industry but we can bend the curve.
As of today, we have 1,331,829 ambassadors of real estate, better known as REALTORS®. Just imagine all those ambassadors touching as many people in their community as possible, taking time to learn who they are, what they need and start Relationship Marketing. We have discussed the F.O.R.D. system, we have discussed modern day communication, we have discussed developing and building relationships. We have also discussed what NOT to be which hurts the entire industry.
My hope is that leadership from the broker level to the elected officers of an association and MLS to the staff and education directors, the YPN’s, local CRS chapters, WCR groups all add to the agenda identifying and building an action plan. Please share my first article/blog titled “Time to get Serious” with any of the above-mentioned people, ask them what we can do locally together to educate our members.
I have been asked lately why am I writing all these articles/blogs. My answer is so simple, I have been involved in the real estate support industry for 19 years and have made many friends across the country. I want to see the industry continue for another 19 years proceeding successfully for the many friends that will remain in the industry.
If I can help in any way possible please contact me! This is article/blog is number 8, if you have missed any they can be found on my FB Timeline or my FB page Dick Betts Blogs. My website has all my blogs plus more information.
There are two skill sets that really define how successful you can be, Customer Relationship Management (Relationship Marketing) and Time Management. Let’s discuss Time Management for a while and see if we can figure out something that could help. Another story from being on the road speaking, first remember all my contact info is all over the web so when somebody signing up to attend my presentations and wants to track me down to call me it’s very easy.
I land in a city and head to my hotel and my cell phone rings, it’s a REALTOR®, he sees I am doing a Contact Management class the next morning and a Time Management session in the afternoon. He starts asking details on the afternoon session and then these magic words come from his mouth, “I am trying to determine if I have time to attend your time management class”. I chuckled, he realized what he just said and he told me he would be there! After the session was over he came up and thanked me and we had another laugh.
So, the next couple of articles/blogs I will make suggestions on how to get more time out of your day. Before we start here is some food for thought, if you decide to bring something into your life something has to go. Most of us are busy and we aren’t sitting around with plenty of time on our hands. We do have another option, instead of booting something out of our life maybe if we can become more effective doing what we do now more time will be available.
Back in 2000 as I was starting my journey of being a speaker, presenter and instructor I needed a slogan, something when folks advertise I was coming to the area might help fill the room. I stole parts of the following from somebody, “Don’t work harder work smarter with (whatever I was presenting)” All these years later it still holds true, Don’t Work Harder, Work Smarter!
My next article/blog will address multitasking which always lights up a room because we all think we are good at it. I have been saving this article from Forbes magazine since June 11th, 2014. “What makes you more stupid – smoking marijuana, emailing while talking on the phone or losing a night’s sleep?”
Researchers at the Institute of Psychiatry at the University of London studied 1,100 workers at a British company and found that multitasking with electronic media caused a greater decrease in IQ than smoking pot or losing a night's sleep.
This is article/blog number 9 in my “Raise the Bar” campaign. If you missed any of them you can find them on my FB Timeline, my FB page Dick Betts Blogs or my website.
Multitasking is a subject that draws so much fire when I have addressed the subject in the past in front of a group of attendees. Many of us think we are experts at multitasking when actually we are just fooling ourselves. Before we get into many of the negative effects of multitasking let’s compare our brain to a few other things we can relate to and envision.
Picture your brain being like a ½” garden hose which flows about 24 gallons a minute. You get into a water battle with somebody you can direct all the water at the person. Here comes a second person entering the battle you quickly try to divide the water aimed at both people which puts 12 gallons a minute against each of them. You probably will lose the battle, all of us only have so much bandwidth and if we start dividing it up the results are not what we are attempting to achieve.
Let’s look around at our life and all the ways we are attempting unsuccessfully to multitask. You are having a conversation and your phone or worst yet your watch, beeps, vibrations and alerts happen at a regular pace. You glance to see who or what is happening moving half your mental bandwidth to check the device. This is why we can’t remember things we have divided our attention from our conversation to whatever our device has alerted us.
How many times have you been on a call with somebody and you can tell they are multitasking? Reading, emailing or texting while you are attempting to discuss a subject, well guess what good chances they will not remember half the conversation.
Molecular biologist John Medina, author of Brain Rules (2008), notes that “individuals that multitask experience a 40% drop in productivity and they take 50% longer to accomplish a single task whist making up to 50% more errors than workers who focus on a single task at a time.”
Please know I fully acknowledge I have the same problem with thought breaking as you do. It’s midafternoon as I am writing this and will share all of my interruptions so far today and hope you do the same. Phone calls, text messages, FB alerts, FB Messenger, emails, LinkedIn alerts, Instagram alerts, Snapchat alerts, Twitter alerts, YouTube alerts, Amazon shipping alerts plus weather, news and sports alerts. Oh, let’s not forget if we wear a device that tells us to move or stand. This is just on my mobile devices not counting what’s happening on my computer!
My goal is to help you switch from Multitasking to Single tasking and ways to improve your overall productivity! This is article/blog number 10 in my “Raise the Bar” campaign. If you missed any of them you can find them on my FB Timeline, my FB page Dick Betts Blogs or my website. #raisethebar
While doing my research for this article/blog I realized the mobile technology revolution has completed wrecked the Single Tasking from many of our pre-Palm and pre-Blackberry days. I am not advocating going back to that time but rather adjusting our life and more importantly our brain. In case you been living under a rock the Paleo Diet is what cavemen ate from 2.5 million to 10,000 years ago. Whatever they could hunt and gather, no dairy, legumes and grains.
Before I get into Single Tasking here are a few facts from people much smarter than me, don’t believe me Google it and if it’s on the internet it has to be true! Multitasking decreases your productivity by 40%, lowers your IQ by 17% and shrinks your brain by reducing density in area of your brain that controls cognitive and emotional control. Please reread this section and think about yourself, I did while writing this!
Okay let’s discuss how we can keep our brain from shrinking, be dumber and raise our productivity. I personally practice Single Tasking in spurts and will share in my next article/blog.
Accept the fact Multitasking is a bad thing and decide it’s time to take your life back.
Train yourself one task at a time, too bad we don’t have a patch to where to help.
Stop daydreaming or letting your thoughts wonder from the task at hand.
Create a work environment free of distractions, we will discuss later this point.
Give your brain a break, find a place to reflect on your thoughts.
Learn to say no when folks push you to do something gobbling up your time.
Ask family and co-workers to help you stay on task.
Yes, I know most of you are REALTORS® and will argue multitasking is part of doing business, I will partially agree but let’s find a way to turn it off and on as needed to be successful. Next few articles/blogs I hope to give you a few ideas to try.
This is article/blog number 11 in my “Raise the Bar” campaign. If you missed any of them you can find them on my FB Timeline, my FB page Dick Betts Blogs or my website. #raisethebar
The Difficult Journey from Multitasking to Single Tasking
Please know I am as guilty as everybody else neglecting my own attempt to get better with Time Management by not Multitasking. Example Friday evening I had a social event to attend at 5:00, needed to run errands from 3:00 to about 4:30 so my plan was start preparing an appetizer to take to the event at 1:00. FYI I made Chipped Cream Beef Dip, let me know if you want the recipe. I had all the ingredients on the counter ready to start and the phone rings, it’s a possible client and asked if I had time to talk. Did I have time to talk? No, did I talk, yes for over an hour. While talking to him I am preparing the dip, muting the call so he didn’t hear my KitchenAid mixer and the clanging of preparing the appetizer. Guilty as charged!
We all face dilemmas most of the time it’s deadlines, we need to have something done or be someplace at a certain time. Thanks to electronic communications we are accessible almost 24/7. The person attempting to reach us doesn’t know what is happening at that moment so yes, we add another layer to our crazy life not giving our sole attention to one thing at a time. We think we are good at it but we aren’t! Friday afternoon I should have been at my desk taking notes of our conversation, following up with an email highlighting important points from the discussion, did I? Hell no I had a party to go to!
Let me introduce you to Cluster Tasking which I should have done Friday afternoon. I do practice this when writing and building presentations. I block out a certain amount of time normally 30 to 60 minutes which involves putting my phone on mute and placing it in another room and putting my computer on “Do Not Disturb” mode and being able to give 100% of my attention to what I am doing. Remember in an earlier article I talked about 40% drop in productivity when multitasking and 17% dumber? By Cluster Tasking for one hour at a time I have increased my productivity equal to 1 hour and 24 minutes. If you do this 4 times a day you have added more than 96 minutes to your day! Remember my slogan? “Don’t work harder work smarter”!
This is article/blog number 12 in my “Raise the Bar” campaign. If you missed any of them you can find them on my FB Timeline, my FB page Dick Betts Blogs or my website. #raisethebar
Last article/blog I spoke briefly about Cluster Tasking and wanted to dive deeper into how to make it work for you. It’s a simple approach, turn off anything and everything that distracts from the single task you are working on at the moment or have scheduled. Before you scream at me about missing “that phone call” which results in thousands of dollars of income, let’s figure out how we can avoid losing that money.
The idea is to either turn off ringer and move phone out of site and not able to hear it vibrate or you can set the phone on “Do not Disturb”. Rules can be set to help you have 30 minutes of uninterrupted single tasking time. I believe Android has an auto responder for missed calls but Apple doesn’t due to company policy at this time, if you have any insight please share.
Next on the computer either Mac or Windows you can set “Do Not Disturb” remember to turn off that feature when done. Put a voicemail message on your phone something like I will return your call within 30 minutes from 8:00 am to 8:00 pm in most cases. Don’t go turning on the TV or music, buy a wave machine or something!
Now for the next 30 minutes you can focus on a single task, BUT you will need to train your brain to not sit there and day dream away 25 minutes of your block of time. Every 30 minutes or so check phone and computer for what you might have missed then dive into another 30 minutes. That’s Cluster Tasking!
I started using this method years ago and it took a while to learn how to completely focus on a single task and not let my mind wonder. Today as I do my writing, preparing presentations and other important task I can easily go to my mental deserted island and be very productive!
This is article/blog number 13 in my “Raise the Bar” campaign. If you missed any of them you can find them on my FB Timeline, my FB page Dick Betts Blogs or my website. #raisethebar
In time management, I have a phrase “Task Time Expansion” which happens to all of us. Have you ever gotten up on a day where you had nothing pressing, yes, I know that just about never happens, and had maybe 1 or 3 things to do that day? By the end of the day you have not accomplished 1 or maybe all 3 things.
How about this, you are home and you get a call from a friend who says they were passing through the area and would like to stop by to catch up. You say sure and they tell you they are about 30 minutes away. Can you say spring cleaning in 30 minutes? Quick load the dishwasher, run the vacuum cleaner, clean the toilet, run the mop, dust and straighten up the house all in 30 minutes. The doorbell rings, you answer it out of breath and sweating, your visitor asks are you ok? You say oh yes, I was just doing a little workout, please come in, I was about to get myself a drink can I get you one?
My point is if we allow ourselves to be nonproductive we can but if we put our mind to something we can accomplish it in the shortest amount of time as possible. I personally use 30 minute blocks of time, hopefully you read my “Cluster Tasking a Better Way to Work!” article and this should all start making sense. Schedule yourself 30 minutes of uninterrupted time to accomplish a single task, read “Single Tasking, the Paleo Diet for your Brain” article.
Am I the master of what I just wrote? Hell no, but I am working on it! Thanks to all the interruptions in our world it’s a daily challenge. I have to admit some days I just give up with my plan and stomp out the little fires but hopefully those days are less and less as I continue to fight the Time Management Battle! This is article/blog number 14 in my “Raise the Bar” campaign. If you missed any of them you can find them on my FB Timeline, my FB page Dick Betts Blogs or my website. #raisethebar
If you have been following my “Raise the Bar” campaign you will know these terms, Multitasking, Single Tasking, Cluster Tasking and Time Expansion. Today let’s add a word to this list Procrastination. We all do it to some degree but for some it gets out of control. Before I go any further YES, I also suffer from Procrastination and work on it every day in my professional and personal life! But some folks don’t attack it head on and for those depression, anxiety, loss of production and even career changes can happen.
What is procrastination? Simple it’s duties and task you put off and find other task and activities to fill your time. Human nature is we want to do things that are rewarding, fun and enjoyable and when faced with either an uncomfortable, unpleasant task or a boring time consuming project we bump it down our list of To Do’s.
We each need to find what works for us to overcome procrastination, one size doesn’t fit all. Some folks will reward themselves with a snack, food or drinks for finishing a task they really don’t want to do. Another way is to schedule fun activities right after completion to that really hate to do task.
I believe in the “To Do List” as an answer to organization and controlling procrastination. On my Mac I have “Notes” which syncs with my phone and tablet. I make a list of what I want to accomplish and as I finish them I have the pleasure of deleting each task from the list. If day after day the same task is showing up on your list you are procrastinating that task, do it!
Time for an honest assessment of yourself! Are you a procrastinator, more than likely yes to some degree? Next figure out why or what is causing you to be a procrastinator, certain task, dealing with certain people or uncomfortable situations. You know you are a procrastinator, you know why you are a procrastinator now let’s figure out how we can stop being a procrastinator. Please do an honest assessment of yourself and decide every day you will meet procrastinating head on so you have a much better outlook on life!
My next article/blog will be all about making and managing an effective “To Do List”, hope it helps you overcome procrastination. This is article/blog number 14 in my “Raise the Bar” campaign. If you missed any of them you can find them on my FB Timeline, my FB page Dick Betts Blogs or my website. #raisethebar
Time to reflect and think about our past before all this crazy technology! Sometimes an old way might work better for you than some high-tech way. Better yet can you bring your old way into the new way with technology!
Let’s see how many of you have taken the same path as I have. I remember the days (yesterday) when I always had a yellow legal pad on my desk or close by. Add to the list, put a line through what I finished and redo it regularly. Now here is the secret, in the evening when it’s nice and quiet for some that might be midnight, get yourself a nice glass of wine, find that special place that helps with a clear head and update and add things to your “To Do List”. I also recommend keeping the legal pad next to your bed so in the middle of the night your brain is working overtime, write it down and tell your brain “there I will take care of it in the morning”.
Now in a perfect world you would wake up the next day and go through your list marking things off. We don’t live in a perfect world, something is going to happen that your plans go down the hopper! This is life so simply keep adding on to the list.
In my past I have had a crazy schedule at times, I counted my weekends home in hours not days between landing and flying out again. I needed a better way for me to handle my “To Do List”, I wasn’t going to carry my legal pad around with me. I looked at many apps and programs, some with alarms, some with GPS so when I rode by the dry cleaners my phone would yell at me to stop. Nope not going to do it!
Here’s what I do and hope this helps, first I am an Apple guy so in my Notes I have my “To Do List” which syncs across all devices so with me at all times. Windows 10 the same way and Google has Google Keep which does the same plus you can build your ‘To Do List” with a yellow background for old time’s sake!
I do hope you are keeping up with my “Raise the Bar” campaign as I am building one skill set at a time to help you work smarter not harder. This is article/blog number 15 in my “Raise the Bar” campaign. If you missed any of them you can find them on my FB Timeline, my FB page Dick Betts Blogs or my website. #raisethebar
Let’s take a short stroll down memory lane. From 2000 until 2009 my life was absolutely crazy, during that time I met so many of you. Palm Pilot Vx to the Treo phones all span those years and we all started to bring mobile technology into our lives. Remember saying “why do I need the internet and email with me all the time?” In August 2001, I found myself sitting in Vancouver, Washington needing a rental car. I had just added a bolt on piece to my Palm that gave me internet, I did my very first search on mobile looking for a rental car. I found one just blocks away.
Fast forward to today almost 20 years later and here I sit with an iPhone XR. All of us have lived the steep learning curve of mobile technology but guess what like years ago that phone is still much smarter than we are! Back then I could wow you guys with my “Tips and Tricks”, it’s hard to believe I actual had built 9 hours of Palm training spread out over 3 classes. The Vx had 8 MB today our XR can have 256 GB, the Vx had maybe 30 apps (we called them programs back then) today we have over 3 million apps available and 1,400 are being added daily. Wonder how many hours of training I could build for today’s mobile technology?
My point here is how much of today’s technology do you accept and use? Is your phone helping you get more out of your day or do you find yourself scrolling Facebook, Instagram and Twitter? Are you entering names to that list of phone numbers you have in “Recent” to save you time or are you Snapchatting with a friend? Are you updating your calendar events or reading news, weather and sports? Are you checking your “To Do List” to what you can accomplish or surfing YouTube for pet tricks?
We all have a great tool in mobile technology BUT it can also be our biggest distraction to effective time management! This is article/blog number 16 in my “Raise the Bar” campaign. If you missed any of them you can find them on my FB Timeline, my FB page Dick Betts Blogs or my website. #raisethebar
Yes, you read that right, and I am going to explain! I have been in the real estate support industry the past 19 years and have had some great contracts with companies and organizations. I had a stint of 4 years that did not go as well to say the least. Broken promised, told many untruths, loss money that was owed to me, leadership that did not understand the business, enough said you get my point and many of you were a part of my life during those years.
It just recently became apparent to me what was happening to me during those 4 years. Many of nights it would be 1:00 am and was still sitting in living room staring at the dark unable to sleep because my brain was in overdrive worried about so many things I could not control. Not that I am the sharpest knife in the drawer but it was oblivious to me the path the startup companies I was involved with was either going south or just generally not operating like so many great companies I contracted with in the past.
Night after night loss sleep until last November my most recent contract ended. I took a few weeks off to regroup and reflect. Again, remember I admit to not being the sharpest knife all the time, I realized before I got involved with these startups I was so much more at peace. So, I started to head back to my happy place of speaking, presenting, training and other educational projects and something amazing happened.
Now when my head hits the pillow I am out like a light, no more staring at darkness with a mind that will not shut down instead about 6:00 am I am up and ready to get to work. It was an amazing revelation for me to realize slowly what was happening to me and how quickly my sleep pattern turned around.
Here is a question for you, are you a stay up half the night person fretting over things you can’t control, or a fall asleep fast and wake up clear headed ready to conquer the world? If you are a half the night awake staring at darkness PLEASE change whatever is keeping you up at night. I did and I am in back in my happy place, please join me my friends.
You can follow all of my articles/blogs on my Facebook page “Dick Betts Blogs” or my website DickBetts.
Congrats Dick you are now a Cadre, what’s a Cadre?
A few weeks ago, I got a phone call from John Reilly Co-Founder of RealTown “The Real Estate Network”, John, Saul Klein the other Co-Founder of RealTown and I have been business associates and friends for many years. Little more information about RealTown before I get into the phone call, RealTown has been around for over 20 years. They are dedicated to supporting the Real Estate Agent community through outstanding industry education. RealTown offers real estate agents, brokers and industry professionals clear insights into the best practices for working in the world of real estate.
Back to the phone call, John calls we exchange some conversation about life and he said the reason for his call is I have been selected to be a member of the RealTown Cadre! Now the word cadre isn’t in my normal vocabulary so quickly I thank John and hit Google with “What is a Cadre”. Here is what I found “a nucleus or core group especially of trained personnel able to assume control and to train others broadly”. I am very proud of my multitasking skills when under pressure as I talked with John for 10 seconds and I don’t think he knew I had no clue what a cadre was, guess he does now!
John goes on to say RealTown is interested in publishing some of my articles and next steps for submitting my bio and picture for the “Cadre”. We end our conversation and by now I am on the RealTown website www.realtown.com/the-cadre looking at who else is a fellow cadre. As a scroll down the page I see 15 people that I know, worked with in the past and respect! I think to myself wow what an honor to be included in this group!
It has been an exciting year for me so far in 2019! Along with the honor of being called a cadre I was recently named “National Director of Seminars” for the New Home Co-Broker Academy. Currently the academy has 12 live seminars on the schedule and more in the pipeline. Dick Betts is a Cadre, I was one before I knew what one was!
Not sure what me think about this maybe because it’s getting close to the season. Back in 2006 actually March 12th I was driving from Kanas City to Springfield Missouri at night. My flight into KC had to be rerouted due to a tornado hitting around the airport. I remember landing and getting my rental car. As I drove I saw the aftermath with debris all over the place.
I turned the radio on to hear local news and weather. Next thing I heard was the National Weather Service issuing tornado warnings for counties. Please think back to 2006, you either had a flip phone, maybe a Treo or a Blackberry neither of them had a weather app. So here I am driving and didn’t have a clue what county I was in, after dark and oh did I mention 38 confirmed Tornados the most ever in a single day in Missouri.
Fast forward to today do you have weather and radar apps on your phone? I use “My Radar” and “The Weather Channel” apps. I really love the “My Radar” app which also gives me weather alerts plus earthquake info when I am in California and hurricane information when home. “The Weather Channel” also does a nice job with their future radar, alerts, lighting tracker to just name a few features.
There are 100’s of weather apps in the Apple and Google store, do you have a favorite? Please share, I would like to know your thoughts. Don’t have a weather app? Get one!
Many years ago, I worked as an outside salesperson selling to manufacturing, government and businesses. One rainy dreary day I was calling on a company that our company had fallen way short on expectations the customer needed and deserved. So, I humbly met with the Purchasing Manager to throw myself at his mercy and attempt to save the account. Well he wasn’t going to have it, after my apology speech and how I was going to make sure it never happened again he stood up took my business card and information I brought and tossed in trash can and told me to leave.
So, I head out the door and it’s one of those Pennsylvania winter days, gray, raining temperatures in the low forties, did I mention how happy I am now living in Florida? Anyway, I get to my car and the wool sports jacket I was wearing was wet and smelled like a dog, the car windows were steamed up and I just had my head handed to me on a platter. What a miserable day, maybe one of the worst days of my professional life.
As I am driving I am in one of the most serious pity parties for myself I have ever had. The company screwed up I didn’t, maybe I need a change, maybe I need to look for a better job, doesn’t matter this is just a terrible day! As I am driving down Main Street I get to a red light and stop, I look out the side window and there is a coffin being carried out the front door of a church followed by all the mourners. I thought I was having a bad day!
It’s probably been 30 years since that dreary rainy day but it taught me a life lesson, when you think you are having a bad day look around somebody is having a far worst day then you are!
Many years ago, a city slicker decided to take a ride in the country, back then the city slicker would be wearing a shirt and tie which was common for relaxing days off. As he is driving down the back-country road he runs out of gas, luckily, he had a gas can in the trunk. He starts walking down the road and sees a farm ahead off the road a distance. Knowing a farmer would have extra gas for his farm equipment he decides to see if the farmer will help him. As he is walking back the long lane he gets to thinking this farmer is going to be in bib overalls and might make fun of him all dressed up, oh well he keeps going. More than likely the farmer will make fun of him for running out of gas, oh well he keeps going. In his mind, he knows the farmer will do everything he can to humiliate him for being stupid and running out of gas, oh well he keeps going.
He walks up on the porch and knocks on the door and the farmer comes out and before the farmer says a single word the city slicker tells the farmer “keep your damn gas I’m not going to stand here and listen to you belittle me” says the city slicker. He then tosses the gas can off the porch stomped away picking up the gas can on his way. The farmer is in shock and stands there speechless as the city slicker walks away.
The moral of the story, you can convince yourself an outcome you perceive will happen is going to happen without giving the situation a chance. Your mind is made up based on what you have been thinking. STOP IT!!!!!
On Friday April 12th, 2019 Marilyn Wilson named Dick Betts a contributor to RE Technology. Marilyn Wilson is the Co-Founder and Executive Vice President of RE Technology and also Managing Partner of the Wav Group a strategic planning and consulting company, both organizations located in Arroyo Grande, CA.
In Dick’s role as a contributor he will submit bi-monthly articles to RE Technology for distribution. Wilson summarizes Dick as a “well-known speaker that brings practical, non-product specific advice to help REALTORS® be more successful.”
Betts said “It was an honor to be recommended and contacted by Marilyn. I have been a follower of RE Technology over the years and used and shared information learned from their daily newsletters, webinars and educational articles.”
RE Technology’s goal is to help every real estate professional learn how to leverage technology more effectively so they can be more successful. Consumers expect the seamless use of technology in real estate transactions. They demand real-time responsiveness, online access to rich real estate information, market insights and total transparency to their transactions.
This announcement follows Dick being named a Cadre with RealTown, The Real Estate Network based in San Diego and National Director of Seminars for New Home Co-Broker Academy headquartered in Orlando, FL.
For more information please contact: Dick Betts Dick@DickBetts.com 717-860-3107 www.DickBetts.com
You came in with those monkeys, you leave with those monkeys!
If you recognize those words then you must have heard Terry Watson give a presentation. For a while it seemed Terry and I were at every tech fair and state convention together. He would be keynote I would be breakout, I would be keynote he would be breakout. I will tell his monkey story to the best of my ability.
Have you ever been around somebody that had monkeys on their back? What I mean is they carry all these problems around with them and are always looking to leave one of their problems with you, monkeys. Now I do believe in being passionate about other people’s problems and always willing to hear them out and many times the advice they are seeking is in the story they tell you, but some people are loaded with monkeys all the time. It’s like they are monkey magnets and not only carry their own monkeys but also others. It seems the more monkeys they have the sadder they are but in a strange way it’s what they thrive on.
Terry tells the story of sitting in his office and here comes a monkey caravan, we all listen to these people and sadly we take one of the monkeys as our own problem, well you need to stop it! Not saying be cold hearted and not have compassion but carrying extra monkeys doesn’t help you with your career and personal life. Give the words of encouragement, if a simple way to help make the problem go away is available share it but when they leave your space they must take their damn monkeys with them!
In my life, I use these metaphors and those close to me understand if I say monkeys means somebody is trying to lay their problems on you. Another one is did you throw the “gas can” which if you read and earlier article/blog you would know that is developing a preconceive outcome before it ever happens.
Starting today learn how to handle monkeys that are being delivered to you! If they came in with those monkeys they are going to leave with those monkeys! Thanks Terry!!!!!!!
Very Excited for our next New Home Co-Broker Academy seminar
We are breaking new ground next Wednesday, April 24th, 2019 for New Home Co-Broker Academy. We will be presenting our “How to Build a New Homes Niche” at Lake Nona which is a 17-square mile mixed use planned community within the city limits of Orlando. Lake Nona is a community of the future offering arts, culture, education, events, venues, unique town center, healthy living and technology.
The U.S. Tennis Association opened its headquarters spreading across 65 acres with 100 courts. KPMG is building an 800,000-square foot state of the art training center which includes 800 guest rooms. All kinds of other things happening medical, retail, hotels and attractions, oh yes almost forgot why we are there, new homes!
Our attendees will learn 3 very important points. How to find new home buyers, how to find new homes inventory and how to work with onsite consultants. I have 17 bullet points REALTORS® will leave the seminar with, if interested in seeing them let me know.
BUT wait there’s more! Free lunch, 3-hours of Florida CE Credit free, tour the new homes and getting to use the New Home Co-Broker designation (NHCB) on all your advertising and printed material.
So, come to Orlando for the day, class starts at 9:00 am until noon, have lunch, visit models and the rest of the day is yours, you will never get bored in Orlando!
Here’s the link to sign up: https://www.eventbrite.com/e/new-home-co-broker-academy-lake-nona-tickets-60093957645